FAQs

🛒 Orders & Shopping

Q1: How can I place an order?
You can browse our collections on runwaybyyogesh.in and add your favorite products to the cart. Once done, proceed to checkout and complete the payment process.

Q2: Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 2 hours of purchase. Please contact us immediately at our support email/number.

Q3: Do I need an account to shop?
No, you can shop as a guest. However, creating an account allows you to track your orders and receive special offers.

📦 Shipping & Delivery

Q4: What are your shipping charges?
We offer free shipping across India on orders above ₹2000. A standard shipping fee applies for orders below this amount.

Q5: How long will it take to receive my order?
Orders are usually processed within 1–2 business days and delivered within 4–7 business days, depending on your location.

Q6: Do you provide international shipping?
Currently, we ship only within India. International shipping will be added soon.

💳 Payments

Q7: What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, and Wallets. Cash on Delivery (COD) is also available on select orders.

Q8: Is my payment information secure?
Yes, all payments are processed through secure and trusted gateways.

🔄 Returns & Refunds

Q9: What is your return policy?
We accept returns within 7 days of delivery, provided the product is unused, unwashed, and in original condition with tags.

Q10: How do I initiate a return?
You can raise a return request from your account or contact our support team with your order details.

Q11: How long will it take to get my refund?
Refunds are usually processed within 7–10 business days after the returned product passes quality checks.

👕 Product & Sizing

Q12: How do I choose the right size?
We provide a size chart on every product page. Please refer to it before placing your order.

Q13: Are the colors of the clothes exactly as shown in the pictures?
We try our best to display accurate colors, but slight variations may occur due to lighting and screen resolution.

📞 Support

Q14: How can I contact you?
You can reach us at:
📧 Email: support@runwaybyyogesh.in
📞 Phone/WhatsApp: +919680820403

Q15: Do you have a physical store?
Currently, we are an online clothing store, but we may launch offline stores in the future.